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How rabandot Protects Your Personal Data

At rabandot, your personal data is handled with a clear purpose: we collect only what we need to run your account, process your deposits via DANA, OVO, GoPay…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records protectedYour right to access or delete dataNo third-party sale of your information24-hour data security monitoring
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rabandot How rabandot Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is stored, want to correct an error in your account profile, or need to request deletion of your personal information, our privacy support team is available seven days a week. You can reach us through live chat between 08:00 and 23:00 WIB, by email for formal written requests, or through our in-app help desk — whichever suits your situation. Responses to formal data requests are issued within 72 hours.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Use the chat widget inside your account dashboard to raise a privacy query and receive a response within the hour during operating hours.

Email Privacy Request

Send a written request to our dedicated privacy address for formal data access, correction or deletion. We acknowledge all emails within 24 hours and resolve within 72 hours on working days.

In-App Help Desk

Navigate to Settings → Help → Privacy inside the rabandot app or mobile site. Submit your query directly from your logged-in session so we can verify your identity without additional steps.

DATA HANDLING PRACTICES

Six Ways We Keep Your Data Safe

Our data practices are built around transparency and your control. From the moment you make a deposit in Makassar using QRIS to the point you withdraw and close your session, every data…

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and OVO payment identifiers — is encrypted using TLS 1.3. Stored records use AES-256 encryption so that even internal access is logged and audited.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can disable analytics cookies in your browser settings at any time without affecting your account login or payment flow.

Account Security Steps

Two-factor authentication is available for all accounts and strongly encouraged. Each login attempt from a new device triggers an email alert so you are immediately aware of any access that was not initiated by you.

Data Retention Schedule

Account profile data is kept for the duration your account is active plus five years after closure. GoPay and QRIS transaction records follow the same schedule. Data we no longer need is deleted on a rolling 90-day cycle.

Third-Party Sharing Policy

We share data with payment processors — DANA, OVO, GoPay, QRIS — solely to complete your transactions. No personal data is sold or passed to advertisers. Any third party we engage is contractually bound to the same data standards we follow.

Your Right to Request Changes

You may request to view, correct, or delete your personal data at any time via live chat or email. We process verified deletion requests within 14 working days. Account closure does not automatically delete records held for regulatory purposes.

Your Privacy Policy Questions, Addressed

These are the questions we receive most often about how rabandot handles personal data — covering your rights as an account holder, how payment data like OVO and DANA identifiers are stored, how to request corrections, and who is responsible for your information inside our organisation.

We collect your name, email address, and the wallet identifier linked to your chosen payment method — DANA, OVO, GoPay or QRIS. We also log your device type and IP address for security purposes. No more than this is required to run your account.

Transaction records, including DANA deposits and QRIS withdrawals, are retained for a minimum of five years in line with applicable financial regulations. After your account is closed, those records remain for the same period before scheduled deletion.

Yes. Submit a data access request through live chat (08:00–23:00 WIB) or by email. We verify your identity, then deliver a full copy of your stored profile and transaction data within 72 hours on working days.

We share data with payment processors — DANA, OVO, GoPay and QRIS — only to complete your transactions. No personal data is sold to advertisers or passed to unrelated companies. All third-party processors are contractually required to protect your data.

Contact our privacy team via the in-app Help Desk or by email. Verified deletion requests are processed within 14 working days. Data held for regulatory reasons — such as transaction records — may be retained longer regardless of the deletion request.

We use session cookies for login continuity and analytics cookies to understand site usage. You can disable analytics cookies in your browser settings at any time. Disabling them does not affect your ability to deposit via OVO or GoPay or access your account.

The core policy applies to all accounts. Specific data-handling obligations — such as how long records must be kept or what disclosures are required — depend on local law. Where local law permits additional rights, we honour those for accounts in the relevant region.

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